Refund and Returns Policy


If you are not 100% satisfied with your online purchase you can return your goods, provided we get them back within 14 days of receipt and in the original condition, in the original packaging and with all tags attached. 

Please include a completed returns form.

Additional rights

If you are a customer in the UK you have additional statutory rights to cancel online orders from the date when you made the order up to 14 days after you receive the goods.  

If you wish to cancel an online purchase, please email us at within 14 days of receipt of your order. You must return your goods in perfect original saleable condition, in the original packaging, with all tags attached within 14 days.

If your order contained a free gift, you will need to return that as, if it is not returned, we will have to deduct the price of the product from your refund. 

Please allow up to 14 working days from the date your return parcel is received for your refund to be processed.

Please remember to include the returns form within the parcel and send the product(s) to:   

Crocodile Pie

Larch Barn, Little Lightwood Farm
Lightwood Lane, Cotheridge
WR6 5LT   

For your protection, please use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible. 

Please be advised we DO NOT accept hand delivered returns, our office is strictly not open/accessible to the general public.  


We cannot accept any returns on underwear or swimwear for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).

If seals are broken on any sealed products, they cannot be returned or exchanged. 


We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online.


Refunds online will be made via the original payment method within 14 days of our receipt of returned items.

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition.

For returns queries, please contact us at


If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for a refund.  If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.

This does not apply to items which are discounted by us for an obvious fault.